NOL Card Refund 2026 — RTA Dubai Process
Tourists visiting Dubai use NOL cards to make payments. However, they need their payment back from the card before leaving for Dubai. We are wondering if we can receive a refund for our NOL Cards?
Yes, RTA allows us to apply for a refund of a NOL Card balance. Well, people can either get cash back if they have less than 100 AED on their card or transfer their remaining balance from their current card to another registered card if they have more than 100 AED on their card. If you accidentally lose your card, you can also contact RTA for assistance in blocking and tracking it.
What are the Ways to Get a NOL Card Balance Refund?
Online through the RTA Official Website
Follow these steps to apply for a refund online via the official RTA website:
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Scroll down to find the refund section
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Fill in the first field with your registered NOL Card Tag ID and mobile number
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Verify the bot verification captcha
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Next, select between cash refunds and balance transfers for the refund type
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Review and confirm all your provided details
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You will receive an approval within 4 business days of requesting a refund
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You will receive a confirmation message once your application has been approved
Through the NOL Pay App
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Log in if you already have an account, or sign up if you don’t have one
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Navigate to the transportation cards section in the app and select the virtual card option
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You can see the refund option here
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To apply for a refund, follow the steps provided in the app
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Fill out the form with your details, such as a Tag ID and a mobile number
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Choose between a cash refund and a balance transfer refund
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A confirmation SMS will be sent within four calendar days after the approval of your request
Through Ticket Vending Machine
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Go to your nearest metro or bus station
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Locate a ticket vending machine
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Select the check balance option to view your current balance
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You can opt for a cash refund if your balance is less than 100 AED
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For balances over 100 AED, select refund balance transfer
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Next, enter your required card details, including its Tag ID and mobile number
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If your refund request is approved, you will receive a confirmation beep on your phone
Through the Customer Service Center
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Dial 8009090 to access RTA’s helpline
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Speak to their customer service team and ask them for help with your refund
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RTA also offers a virtual assistant chatbot called “Chat with Mahboub” on their official website
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To start a conversation with Mahboub, you need to enter your name, mobile number, and email address
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After that, you can chat with the Mahboub Chatbot
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You can ask it about the refund process, and it will guide you through it
Documents Required for NOL Balance Refund
For a smooth and successful refund, the following documents must be submitted at the time of sending the request:
A registered alternate NOL card for refunds of NOL balance transfers
NOL Card Refund Service Fee
Refund Type
Service Fee
Cash Refund
2.5% of the total refund amount
Balance Transfer
Free
Overcharge Refund
Free
